Driver support with operating context.
Messages are grouped around onboarding, active loads, proof needs, compliance blockers, settlement holds, and policy acknowledgements.
Driver Communication
Support threads connected to the work they affect.
BOF keeps driver questions, document requests, dispatch notes, proof reminders, settlement explanations, and exception updates attached to the right driver and load record.
Every thread has a next action.
Support items identify owner, linked record, requested evidence, and whether the issue affects release, billing, or pay.
Communication closes workflow gaps.
Driver support routes back to dispatch, safety, documents, settlement, and exception management.
- Attach the message.
Link the question to a driver, load, proof packet, document, or settlement item.
- Name the operating effect.
Show whether the issue is informational, review required, blocked, or ready to close.
- Close the loop.
Capture owner response, evidence request, status change, and follow-up history.